Between the Company of Benefit of Computer science Services hostname Limited, RUT Nº76.096.415-8, in future hostname or the Company indifferently, represented by don Hardy Hern¡ndez Latorre, RUT Nº16.460.521-3, an, domiciled both in street Seminary 687-A, commune of Nu±oa, Santiago de , on the other hand and on the other, the natural person or jurdicadebidamente individualized in the Annex Number 1 of this document, in future the Client, has been celebrated the following Contract of Benefit of Services of Data Center.
GifPlanet is Internet service provider, between which they are counted: Shared Hosting,
Hosting Shared for Virtual Remarketers, Servers, Servers Dedicados and Housing, thus
as other services that in the future could be offered, in future Services of Data Center.
By means of this act, the Client properly represented, contract to hostname accepting that
it represents and the detailed services in the Annex Number 1, Quote and Form of Invoicing and
Contract and/or Form of Car of Purchases indifferently, with its respective conditions
individuals of use, price, technical use, characteristics and limitations.
The present contract is only binding for the Client and hostname, and it is not applied to any third party,
including the end users.
Details of the service of Dedicated Servers and Servers VPS
Dedicated servers Not administered
They will have to be administered direct, only and exclusively by the Client. The Client affirms to have
high and sufficient technical knowledge for its administration since this modality no
it includes settled software therefore his configuration, management and correct operation is of
exclusive responsibility of the Client.
In the modality of Servers nonAdministered in anyone of its plans, the technical support
rendered by hostname it is offered always by email electronic and it will be limited hardware and
The Client will have gratuitous support for everything what she talks about to hardware and to
connectivity unless the problem is imputable directly to the Client in which case the support
technician of hostname will have an additional cost. The Client affirms to have sufficient knowledge
in order to administer the Servant nonAdministered. GifPlanet does not lend support on the administration
of the Dedicated Servant nor on the use or installation of programs, lodging of websites
etc. puts record that under this modality hostname gives in renting the Servant
Dedicated so that the Client completely administers the same without intervention some by part
of hostname. The monitoring that hostname realises of these servers is limited only the shipment
of an e-mail to the Client in case his servant stops being in favor available of
Dedicated servers Administered
They characterize themselves because they do not need high technical knowledge on the part of the Client. In this
modality hostname is in charge to always update and to maintain in perfect state the Servant
In the Administered modality the support offered by hostname is global staying
updated permanently the Dedicated Servant and being realised the technical interventions
necessary at any moment with gratuitous character in everything what a talks about directly
hardware, connectivity and licenses of Control Panel including itself in the technical support
services that are lent through these licenses. In no case support is lent on
any type of software installed by the Client or hostname at the request of the same.
Servers VPS nonAdministered
Administered the virtual private servers do not consist of a lodging whose characteristic
main he is that one is an integrated servant in a physical servant of modality no
administered but that as well lodges more of a private servant, that is to say, the Client of the servant
prevailed administered he does not share his resources of hardware with other virtual servers who
they can be lodged within the same servant. The not administered virtual servant therefore
he shares hardware with the rest of lodged virtual servers in the physical servant but
he will work of independent form with respect to the others. The characteristics of its condition of no
administered they are the same that those of servers nonadministered.
Administered servers VPS
The administered virtual private servers consist of a lodging whose characteristic
main he is that one is an integrated servant in a physical servant of administered modality
but that as well lodges more of a private servant, that is to say, the Client of the private servant no
administered he shares his resources of hardware with other virtual servers who can be
lodged within the servant. The administered virtual servant therefore shares hardware with
rest of lodged virtual servers in the physical servant but will work of independent form with
with respect to the others. The characteristics of their administered condition of are the same that
of administered servers.
Details of the service of Housing
They will have to be administered direct, only and exclusively by the Client. The Client affirms to have high technical knowledge and sufficient for his administration since this modality does not include settled software therefore its configuration, management and correct operation she is of exclusive responsibility of the CLIENT.
The Client is proprietor of the Equipment stored detailed in the Order of Work and Certificate of Delivery that, subscribed by hostname, are integral part of this contract. The Equipment must necessarily be raqueable (susceptible to be rich in rack conventional) and to be in good state, with power of processing, amount of memory, power of 750 feeding of w. and disc capacity sufficient to support the contracted service.
In the modality of Housing Not administered in anyone of its plans, the technical support lent by hostname is offered always by email electronic and it will be limited the connectivity.
The Client will have gratuitous support for everything what she talks about to the connectivity unless the problem is imputable directly to the Client in which case the technical support of hostname will have an additional cost. The Client affirms to have knowledge sufficient to administer the Housing.
GifPlanet does not lend support on the administration of the HOUSING nor on the use or installation of programs, lodging of websites etc. puts record that under this modality hostname gives the connection, energy and physical space in our datacenter so that the Client completely administers the same without intervention some on the part of hostname. The monitoring that hostname realises of these servers is limited only the shipment of an e-mail to the Client in case his servant stops being in favor available of any cause.
The price of the rent of the Services of Data Center that are contracted, is detailed in
Annex Number 1 Quote and/or Form of Car of Purchases indifferently. This value will be pleased a
The Company of anticipated form, within the first five days to count of the date of
hiring or renovation and according to the cycle of payment selected by the Client. The company will emit
automatic warnings of collection of way to inform and to remember to the Client with respect to its obligation
The price will be readjusted according to the index of the Price of the Consumer, CPI, once a year, in the month of
If a variation in the taxes applicable to the agreed services took place, hostname will be able
to adapt its prices consequently.
Forms of payment and Notification
The payment means will always be published and updated in the webpage of
Company and the Client will be able to accede directly to this information through link:
https://www.gifplanet.net/formas-de-pago (or its possible modifications, those that will be previous and
It will be considered that the payment has verified when 1) the bank or administrator
corresponding, she credits to have received the deposit, transference or respective installment and, 2)
referred amount she agrees with the warning of payment that necessarily will have to give the Client through
the official mechanisms established by the Company: a) Shipment of supporting to the mail
[email protected] indicating in the text of the message information referred to its account, which allows
to identify it and to correctly associate the payment to the account that is paying. b) Shipment of
information through form To notify Payment published in the Web of the Company
https://www.gifplanet.net/notificar-pago (or its possible modifications, those that will be previous and
properly informed) c) In case the Client realises a bank deposit by box, this one
he will have to be always endorsed sending digital image of the same to the [email protected] mail
indicating in the text of the message information referred to its account, which allows to identify it and
to associate the transaction to the account that is paying.
Indifferently of the channel that the Client uses To pay and To notify his Payment, he will always have
to inform in the e-mail or form, its name, the name of the domain associated to his
he counts, the means of used payment, the date of the operation and the data of the holder of the account
banking or card and of the depositor.
GifPlanet will issue invoice or ticket of sale in compliance with the data that the Client granted to
moment for contracting. The invoice will be emitted and sent to the by email electronic Client. The Client
he accepts the use of the e-mail as the only applicable route for the reception of the invoices or
tickets generated by the benefit of the services.
Suspension and I finish of the Service by nonPayment
In case of blackberry or simple delay of the payment of the total of the agreed price, it will be suspended or it finished
the service of the following form:
1. If passed 5 days of the date established for the payment this one it has not been verified in his
totality, will come to the suspension from the service having been the Client in off - line. Its account
he will activate yes and only yes the Client realises the payment of the totality of the owed thing.
2. If passed 15 days of the date established for the payment this one he has not verified himself, the Client
he will incur the breach of an essential Clause of this contract and, in regard to it,
he will come to the definitive cancellation of the service, with the consequent elimination of the information
stored, being the Company exempt of all responsibility.
3. GifPlanet will store during 15 days in excess an endorsement of the information of the Client
weak person, as of the date of suspension by nonPayment. In case the Client does not wish during
that period to reactivate its account, but, to rescue the information in stored her, will be able to solicit
the endorsement of its data, previous payment of the associate operational expenses and according to
service of Data Center contracted.
4. The delay reiterated in the payment of the rent will authorize to hostname to put advance term e
immediate to the present contract, without needing warning, notification or judicial declaration some, and
without right to damages of any species. It is understood by repeated delay
opportune nonpayment of the rent agreed by two consecutive periods or no, in a year.
5. The Client who, having to renew, requires in case of extreme urgency or necessity, one
prorogation for the payment of its service, will have to ask for it of formal way through signed letter,
directed to the Legal Representative of the Company. This one prorogation will not be able to surpass in any case
30 days run as of his regular date of payment and to choose to her the Client it will have to realise
proceeding when its service still is in line. The document must be sent in
digital format to the [email protected] mail. The Company will have 5 days run to analyze
antecedents and the behavior of payment of the Client and to give an answer to its square of
Renovation and Term of the Contract
The date of beginning and the duration of the present contract they are detailed in the Annex Number 1. If
passed that term no of parts would show it, in express form, completes and opportune
its intention to put term to him, will renew in tacit and successive form by equal periods.
it will consider suitable document for these effects, the e-mail or the certified letter that:
1) It expresses of unequivocal way the intention of the Client to end to him this contract, 2)
It contains the indications of authentication of the Client demanded by hostname and, 3) One goes to
Legal representative of the Company with an advance noninferior to 15 days of the date of term
of the term initially agreed or its prorogation.
Notwithstanding the previous thing, the Client will be able to contract other additional services that will form
part of the services of Internet described in the Annex Number 1, per periods to agree between
parts. Each addition to the system will be including in revisions of the Annex Number 1 in which they will be indicated
the characteristics, use and prices of each one of the contracted services. These modifications will be included in a Annex that will be subscribed by the parts and will be integral part of the contract and his
Annexes. Each Annex will determine, among others particular conditions, the expiration date and/or
renovation of the service, remaining effective the present contract and its conditions until
end of the period contracted by the last service and while this one remains active.
Identification of the Client
The Client commits himself to provide all the information that allows to identify it as the person
natural, legal or moral that claims to be, completing with fidelity the data demanded in the Car of
Purchases, Form of Invoicing and/or Annex Number 1 of the present contract.
The Client natural person will have to be greater adult, that is to say, of 18 years fulfilled.
She is client and, therefore, he commits himself in the terms of the present contract:
1. - The person, company or organization that subscribe it personally or through his
legal representative properly identified.
2. - The person, company or organization that begin to make use of the service, in which case
she presumes her acceptance of the present contract that contains the conditions of the service.
She will be understood that the Client ratifies his will to contract at the time of verifying the payment.
The Client will have to facilitate to hostname his correct and complete data. He commits himself, therefore, a
to inform to hostname of immediate form on any modification of the facilitated data.
The Client must maintain updated and operative his electronic direction. The consequences that
they derive from the breach of this obligation, will be of position of the Client.
Communication and Administration
GifPlanet and the Client decide to notify in opportune and efficient form any incidence that
it could take place during the use of the present contract.
Of preferred way, the communication channel will be the e-mail, to object to put record of the communications. For these effects, the Company indicates that its direction is [email protected] and the Client indicates that its direction is that one that registered in the Form of Car of Purchase, Form of Invoicing
and/or Nº1 Annex of the present contract.
For all the subjects related to its account, with the recovery of keys and/or with
verification of payments, will be had as valid interlocutor the Client and/or the person and her respective one
electronic direction, that this one authorizes specifically when contracting in the Car of Purchases,
Form of Invoicing and/or Annex Number 1 of the present contract. The Company under none
circumstance will give keys by a route different from the e-mail that the Client instructed.
In order to realise any type of modification referred to the Administrator of the Service, the Client it will have
to respond according to procedures the established and instructive envoys by the Company,
which allow to guarantee the security of the data stored in our Data Center.
Obligations of the Client
The Client commits himself to make a good use of the contracted service what implies, among others,
1. The Client will have to satisfy the price or quarrels agreed to for each Service or Services
contracted, including the taxed taxes.
2. The Client will have to use the Service or Services contracted according to the conditions
agreed between the parts, to the effective legislation and the good faith.
3. He will have to protect with the due one hastens the keys and codes given by the Company,
as well as the confidentiality of its account. It will be of his exclusive responsibility the evil use
that it could give him to the personnel to his position or third parties.
4. To adopt whichever safety measures they are advisable or necessary to preserve
confidentiality and the secret of its User (Login) and Password (Password) of access to
portal of Clients of hostname (http://clientes.gifplanet.net/clientarea.php), who will be, in everything
intransferable case, personal and.
5. To prevent the intrusion of third parties other people's to the Client in the servant.
6. To maintain an suitable configuration of the equipment and the service, to avoid the evil use of
the same and generally, to avoid all circumstance that harms the operation of
7. To take necessary the preventive measures, chords to the exigencies of the activity
commercial that it develops, protecting the information stored in the servant.
Company will not respond of losses due to negligence or negligence of the Client.
8. To respond of the errors produced by the access suppliers and of the contamination
with virus of the archives lodged in the servant, to them not to have afforded the protection
9. It is prohibited the Client to try to on approval put the security of the servers realising
any type of entrance or action who is not strictly necessary for the use of
In cases in that the Client previously fails to fulfill the described points of this Clause, in more
of an opportunity, the Company will be able to suspend the service temporarily. If the conduct of
Client is reiterative, will be able definitively to cancel the service without right to reimbursement of
no species. Additionally, the Client will be responsible for the damages caused to
The Client has the total responsibility on the content of his Web, of the information
transmitted and stored, of its operation, the connections of hypertext, and all the actions
legal that its action could trigger. In addition, the Client is responsible for
fulfillment of the laws and regulations that are of application in these cases.
The Client or his users will not be able to lodge in the system contained who are opposite to
Constitution or the law, that contravenes the Public Order or attempts against the moral and the good ones
customs, that harm rights of the Company or third parties. If the Company takes
knowledge, in convincing and unequivocal form, from the introduction of those, will come a
to cancel definitively the benefit of the contracted service and to retire these contents of
system, without right to reimbursement. The Client will be responsible for the contents lodged in
space ready by the Company to him, being this one specifically exonerated of all type
of civil responsibility, penal or administrative by the same.
In agreement with this, the Company will give immediate warning of this incident to the authorities
competent, making its available all the information that is to its reach.
In circumstances as the described ones, the Client will compensate to the Company by the damages
derivatives of his action and person in charge becomes of the reimbursement of all cost in which the Company
he has incurred.
The Client will have to guard so that the assigned resources as it leaves from the contracted services are
used suitably and he will be responsible for the consequences that the use has of
In case the Client is surprised by personnel of hostname or denounced by third parties, in
exercise of bad practices, as for example, the shipment of massive post office nonauthorized
(Spam), the impersonation of identity for a website (phishing) or any other fraudulent activity
that it puts in risk the integrity of the resources ready as part of the services
contracted, hostname will be authorized from already, to suspend in temporary form the provision
of the contracted services until the provoked problem is clarified.
In the specific case of the exercise of practices of shipment of nonauthorized massive mail (SPAM) and
of which by that reason they were associated directions IP of the contracted services
blocked or including in public black lists made by responsible organisms,
national as as much international, as for example SpamCop or Spamhaus, the Client will be
only person in charge of this situation, being responsible also to manage the process of
removal of these directions IP from the black lists in which they are blocked,
having to also assume of its position, in case they exist, the costs that the process has of
The Client declares to completely know the implications the use of Internet, and releases and
he exempts specifically to hostname of all direct or indirect, present or future responsibility
that he will be able to happen to cause or consequence of infractions to the Law of Intellectual Property or
Straight of Author and the Law of Protection of personal Data, its present modifications or
future as also to international treaties, agreements, conventions on property
intellectual who has subscribed and recognized as law of the Republic; as also it must
to observe the legal dispositions and those international standards that emanate on the same,
that they are dictated or they decided after the subscription of the present contract. The exemption of
responsibility of hostname, understands any action or omission of third parties with respect to
as, hostname and its suppliers lack authority to prevent that acts are committed that
they will be able to cause to damages or damages to the users of the network.
GifPlanet does not assume responsibility some when rendering services to the Client respect the following
a) Veracity of the information that the Client obtains through Internet;
b) Damages or damages that could be by the use of the network or damages that will be able
to happen with respect to the data of the Client on the part of other users of Internet;
c) Any other situation that produces damages to him to the Client by inadequate use of the service
of Internet on the part of its employees, executives, and internal and/or external personnel, in
general. GifPlanet will not be responsible for the damages of any nature
that they could be caused to third or to the Client as a result of the use
illegal or illegal of the Services on the part of the Client.
d) The content lodged in the space attributed to the user by the service;
e) The possible damages in the equipment due to the incorrect use of the same (that will be
responsibility of the Client);
f) The damages due to an infection by virus of its equipment;
g) The errors produced by the access suppliers;
h) Any illegal interference on the part of a third party;
i) The defective configuration on the part of the Client.
Obligations of the Company
GifPlanet guarantees that contracted will be served in the form anticipated in
present General Conditions and, where appropriate, in the established thing in the Particular Conditions.
In its relations with the Client, hostname will act loyally, of good faith and with the diligence that
it demands his commercial activity. For it will put at the disposal of the Client all the resources of his
technological platform and its equipment and human, to object to offer a service him of quality.
The Company will not be responsible for inevitable or unforseeable situations such as: faults in the network
Internet, failures in the equipment and servers or catalogued others as fortuitous or of greater force.
Also, the Company does not become person in charge by the suspensions of the service caused by
cause or responsibility of the Client.
Except for pact in opposite, it is considered including in the tariff or price the volume of transmission
monthly indicated at the time of the hiring through www.gifplanet.net. The volume of
data transmission used is deduced of the sum of all the derived data transmissions
of the use of the product by the Client (as for example, e-mails, unloadings, loads,
webpages). For the determination of the volume of data transmission, a Gigabyte is equivalent a
thousands Megabyte, a Megabyte is equivalent to thousand Kilobytes and a Kilobyte is equivalent to thousand Bytes.
In case the Client surpasses in a month the volume of transmission including in the tariff,
GifPlanet reserves the right to invoice the difference between the volume including in the tariff
contracted and the consumed volume really the effective prices of hostname in saying
moment. This faculty will not be of application in case the predicted volume of transmission
in the contracted tariff he is limitless.
GifPlanet offers a guarantee of operation of the Services that authorizes the Client to receive
total or partial installment of the phelp tariffs in case the total availability of the pages
Web or the servers sheltered by hostname is 99,75% inferior to annual. In the case that
Client demonstrates to satisfaction of hostname that the total availability of the pages or
servers are inferior to the aforeshelp reference, the Client will be able to contact hostname to solicit
an installment of tariff for this proportional period to the time of lack of availability, installment that
it will be assigned to the future purchase of Services of hostname. The installments are not exchangeable by money
and they do not affect to the taxes that are of application. The installments will not be applied to interruptions
caused by (i) predicted periodic maintenance or occasional repairs taken to end by
GifPlanet; (II) lacking of availability caused by the Client, (III) incidences of availability that
they do not limit the access of the navigator the webpage of the Client (for example, interruptions to
service of FTP or e-mail); (IV) suspension of the account of the Client due to legal actions
seizures or announced against the Client or his services; (v) suspension of the account of the Client
by violations of the General Conditions of Hiring, such as, for a reason or purpose merely
declarative, the excessive use of the resources of the system, blockade of direction IP, unphelp service or
incidences of payment, or identification of fraudulent or breaking behaviors of
General conditions of Hiring; or (VI) causes beyond the control of hostname or that no
they are reasonably foreseeable by the Company.
GifPlanet will be able provisionally to limit or to interrupt the access of the Client to its benefits
when they do it necessary the security of the service of the network, the maintenance of the integrity of
the network and, especially, avoiding serious interruptions of the network, Software or kept data.
These interruptions will be communicated, as far as possible, with the sufficient advance
to the Client by means of www.GifPlanet.cl or via e-mail. The previous obligation will not be
indispensable to hostname in case of greater force, act of God or if a fall of the network takes place of
data that are used basic for the benefit of the same other people's to their will and control.
GifPlanet reserves the right definitively to cancel the aforeshelp access in the assumption
that the Client infringes seriously his obligations and/or supposing that, by reasons other people's to
will of hostname, is indispensable to realise technological changes that they prevent
notification, years of service previous to the Client 15 days ahead. To this end,
serious infractions are considered the referred ones in clauses 11, 12 and 13 of the present contract.
GifPlanet will freely choose the average technicians, who can be regarding the technology and/or
infrastructure, with the intention of facilitating the provision of served.
The Client will not have right to demand that the same direction IP for all the is assigned to him to the servant
use of the contract.
Suggestions and Reclamations
Any claim or suggestion of the Client to hostname will have to be presented of form
written, by means of e-mail, always having the Client who to add in its messages his
complete name, RUT/DNI/PASAPORTE, direction, direction e-mail, and telephone of contact thus
as the name of the holder of the service and the domain associated to its account. To provide to the document
of one it signs analogous or electronic, according to the effective norm. It is excluded
claim of defects and interruptions nonwarned in time.
The claim must go to the following [email protected] email address
After the notification to hostname of the defects and interruptions, objects of the claim,
Client will grant to hostname a term of 20 days to restore the correct operation of
service. During this term, the Client will not be able to exert action some against hostname nor to finish
the contract by reason for such defects and interruptions.
GifPlanet will respond in any case of the damages produced as a result of
contractual breach that is due to a fraudulent or seriously imprudent behavior
of the Company or one of the people as whom hostname uses for the fulfillment as his
obligations. If the contractual breach does not take place of seriously imprudent form nor
fraudulent, the responsibility of hostname will be limited the quantity of the predicted damages or that
they would have been possible to anticipate to the time of celebration of the contract.
In any case, and except for imperative legal disposition against, the quantification of the aforeshelp one
responsibility will be limited the return indeed phelp by the Client to hostname
by the contracted Services.
Limitations of the services
The Client will abstain to use the Services of opposite form to the good faith and, in particular, of
he forms merely declarative, will not realise with respect to the same:
1. The use of the servant of mail and/or its email addresses with aims
of Spam, mail bombing, phishing, escrow fraud, scam 419, pharming, diffusion of virus
(Trojans, worms, etc.), or any other type of activity realised with spirit
saboteur, fraudulent or criminal. GifPlanet specifically notices the Client of which
their salient e-mails will be filtered automatically by hostname stops
to detect these activities, where appropriate. Being able the account to be suspended
unilaterally by hostname in order to prevent the fall with its services.
2. The use of the space Web to raise nonsuitable archives for the purposes of
hosting or telematics lodging as for example, for a reason or purpose merely declarative,
accomplishment of backups of any type, storage for remote ascents,
data storage for the sharing of archives or similar behaviors
directly not related to the contents and applications of this space Web.
3. The use of the access to stored electronic messages in a servant as
virtual hard disk, that is to say, its use for the storage of files as archives or
of any other way. The use of the account of e-mail could not be for others
purposes that those regarding a context of normal traffic of e-mail.
4. The space Web offered in Services of Hosting Compartido and Shared Hosting stops
Remarketers (that is to say, all the services of hosting shared excluding
servers) could only be used by the Client for contents and applications Web. In
this sense, is not allowed to realise backup copies commonly well-known
as it dates backups nor data storage if they are not related directly to
contents and applications of this space Web.
5. The incoming and salient connections to the data bases in the plans are not allowed
of hosting shared. In case of being salient connection the qualification is subject a
6. The limit of use of the resources for the plans of Hosting and Reseller is
Plan ram CPU Processes
Blogger plan 1 GB 150% 20
Basic plan 1 GB 175% 25
Professional plan 1,5 GB 1100% 30
Plan Companies 1,5 GB 1100% 35
Premium plan 2 GB 2X100% 40
Semi-Dedicate plan 2 GB 2100% 40
Reseller plans 1 GB 150% 20
In case of arriving at the limit in one or more of the options, it is this CPU, connections
contenders (processes) or RAM, hostname will be able to ask for to the client upgrade of the service.
Also in case of exceeding the 20 processes and having or to indicate disadvantages in
load of the website or system, hostname will be able to ask for to the client upgrade on watch.
Being able the client to decide on the options of Servant VPS or Dedicated Servers. In case
that the client does not accept upgrade will be applied the point twentieth: Returns of this
contract, and will consider as responsibility the client.
7. The ports defined by hostname for all the servers of Shared Hosting
(Hosting and Hosting Reseller) they are the following:
Exit: 20,21,22,25,27,37,53,80,110,113,443,587,873,2087,2089,2703 ³
Entrance: 20,21,53,33434:33534 ³
Exit: 20,21,113,123,873,6277 ³
8. The limit of post office per hour for plans of Shared Hosting (Hosting and Hosting
Reseller) is the following:
Blogger plan: 100 post office per hour
Basic plan: 150 post office per hour
Professional plan: 200 post office per hour
Plan Companies: 300 post office per hour
Premium plan: 300 post office per hour
Plan Semi Dedicated: 300 post office per hour
Reseller plans: 300 post office per hour
All shipment of mail that exceeds these limits will be considered mail or shipment massive
of Spam, therefore it will be come to suspend the account of Hosting. In case
client does not accept to finish with the shipments of massive mail will be applied the point twentieth:
Returns of this contract, and the client will consider itself as responsibility.
9. For servers VPS and Dedicated the connection he is of 1 Gbps.
10. In any case, the Client will not use the space Web so that she supposes a load
excessive for the equipment of hostname or that somehow harms
operation or the operations of the equipment or the network of hostname.
11. The client will not be able to ask for the modification of any type of configuration of the servant of
hosting shared, this includes opening or closing of ports, installation of modules, etc.
In case of infraction of anyone of the obligations indicated in the points of this clause
GifPlanet will have right to finish the contract with the Client without this one has right a
no claim. Also, hostname will have right to interrupt the provision of
service at the time of detecting the fraudulent use. This will communicate the Client through
e-mail, at the time of the detection and suspension of its account. The personnel of
GifPlanet will set out in these cases the technical reasons and, to be available, tests and registries
of the illegal use on the part of the Client and/or his users.
In case the present service problems or the client cannot make correct use of this
during the first 30 days after given the service on the part of hostname, we will solicit
information to the client on the inconvientes and will analyze the case. In case the problem is
responsibility of hostname, will be realised the return of the total payment realised by the service. In
case that the problem is responsibility of the client not will become effective the return.
Outside the first 30 days
In case the present service problems or the client cannot make correct use of this
after the first 30 days of given the service on the part of hostname, we will solicit
information to the client on the inconvientes and will analyze the case. In case the problem is
responsibility of hostname, will be realised the return of the balance that has the client in its account
of client. In case the problem is responsibility of the client will not become effective
Services without return of money
The services covered by the guarantee of 30 days of return of money are not:
- Registry of Domains.
- Backup copies, backup.
- International MB.
- IP additional.